WatchMy6. IOS & Android App
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ABOUT THIS project
LegalLifeLine is the organization which was going to create the product to help citizens and lawyers to solve their problems. The decision was pre-defined to go in the direction of a mobile app (named WatchMy6th) as their primary user facing channel. An application would allow the user(citizen or lawyer) to control and interact with each other, all from the user’s smartphone.
ROLE: PRODUCT DESIGNER
I was responsible for everything UX: user flows, prototypes, as well as the app's new visual expression. I was collaborating with the UX strategist and our clients.
the users & their problems
goals
WatchMy6th is a uniquely positioned on-demand, B2C application targeted at:
- citizens: potential victims of dishonest police and any other attackers
- lawyers in need of more cost-efficient ways of expanding their client base
1. Protects and informs citizens by live interacting with lawyers and instant sharing the incidents details (videos, photos, voice memos etc.) with public.
2. Uploading the incidents details (documentation) to secured and encrypted server for chain of command evidence collection.
3. Access to new clients (lead-generation) for attorneys in time- and cost- efficient way
Wireflow
Design solutions
After analyzing the competitors, interviewing potential users as well as Legal LifeLine team (who are lawyers and former policeman), and having other UX exercises (card sorting), we came up with the following product design solutions.
Swarm Feature (Alerting)
In this design case study I will focus on "Swarm Feature" which is a first release to build the client’s demand side ("Attorneys on Demand" Feature will be in the second release which is going to be in 6-8 months).
This solution:
- allows for users to send SOS alerts to others that they need witnesses;
- facilitates users’ upload of videos, images and testimony for legal handoff;
- GPS based system, utilizing current best in class technologies - dovetails into the future release.
- allows for users to send SOS alerts to others that they need witnesses;
- facilitates users’ upload of videos, images and testimony for legal handoff;
- GPS based system, utilizing current best in class technologies - dovetails into the future release.
1 - Alerting screen; 2 - Respondent's screen; 3 - Quick Alerts
At the start, we thought about how we could make the alert activation flow easier while reducing clicks. We decided to create the Quick Alert screen, where the user can swipe to the type of incident without entering additional information. This also made it easier to indicate incident types on the map.
Live-streaming
The opportunity for user to broadcast things to public (or to the attorney in future).
- tells others about new crime;
- ensures all parties follow protocol and serves as an extra set of eyes in the event that officers fail to activate body cams.
- ensures all parties follow protocol and serves as an extra set of eyes in the event that officers fail to activate body cams.
Documentation Archive
This is an archive of the incident’s documentation, communication, and media. This provides the user with the opportunity to keep all details in chronological order for future use in the court. The user can keep the attached media private or public in the event there is something they may not want to be visible presumably dishonest police.
1 - Incident's timeline; 2 - Incident's List; 3 - Chat is participants; 4 - Publishing the video.
The Portal For Attorneys
Our clients are former police, who presently work as a lawyers. They described their professional problem about high competition to find new clients, difficulty for newly graduated lawyers to penetrate the market and, finally, COVID-19 limits access to clients. It became our third thing to troubleshoot. They asked as to create the platform for lawyers who is going to came there and have the access to new clients in time efficient way.
1 - Attorney - incidents list view; 2 - Attorney - single incident view
Figma Prototype
FIGMA PROTOTYPE
- Alert Activating Flow
FIGMA PROTOTYPE
- Responding Flow
